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When two party appraisers can't close the gap, the umpire decides. Neutral, credentialed, and built to resolve the amount of loss — not to advocate for either side.
Request the Umpire Call 901-289-7834Under the standard property policy appraisal clause, each party appoints an appraiser. When those two appraisers disagree on the amount of loss, they submit their differences to an umpire. An award agreed to by any two of the three — either appraiser plus the umpire — sets the amount of loss. The umpire is the neutral tiebreaker, not a second advocate.
A good umpire reads the file, walks the loss where it matters, and decides the disputed line items on the evidence: what is damaged, the correct repair method, the quantities, and the pricing. As a P.L.A.N. Certified Property Loss Umpire with 15+ years of both-sides property-claim experience, that is the entire job here — a clean, defensible decision on the merits, delivered without delay.
1. Appointment. The umpire is named by agreement of the two party appraisers, or by a court when they can't agree. A conflict check is run and disclosed before anything else.
2. Review. Both appraisers' positions, estimates, photos, and reports come in. The disputed items are isolated from what's already agreed.
3. Inspection. Where the dispute turns on physical condition, the umpire inspects the Memphis-area property directly — often with drone or thermal imaging when roof or moisture is in question.
4. Award. A written award resolves each disputed item — scope, methodology, quantity, price — and sets the amount of loss. Two of three signatures make it binding.
An umpire is a neutral decision-maker on the amount of loss — not a party advocate, and not a coverage, payment, or legal decision-maker. This practice does not provide public adjusting services, does not interpret coverage, and does not provide legal advice. Coverage and legal questions belong with the insurer, qualified coverage counsel, or the appropriate licensed professional.
Umpire work addresses amount of loss only — damages, repair scope, methodology, quantities, and pricing.
Send both appraisers' contact info and the loss basics. A conflict check and availability confirmation come back fast.
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